Refund policy

Our Guarantee & Return Policy on Online Orders

100% security & privacy guaranteed. All orders shipped discreetly in a plain box or envelope without advertisements for your privacy.

Return Policy

Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

If the return is due to the following problems, the return fee shall be borne by us

1.Manufacturer Defectives (must be reported within 3 days)

Please contact us at [email protected] and send the issue so we may justify the defect.Once we identify the defective product, we will refund or reship it.

2.Returned/Refused

2.1 The orders never reached their destination, the address was incorrect or the package did not fit in the container. We will check these returns and if they are available for resale we will issue a refund.

2.2 product damage
If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.Notifications of viable returns will be marked on the website only.

3.Wrong Item/Shortages(Must be reported within 48 hours from receiving your products)

3.1 If a wrong order or item is received please contact us at [email protected] with the order # and explain the issue.

3.2 If there were shortages, email [email protected]
with the order# and items that were short by product # or description.Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.We will reship the correct items。

4.Lost/Stolen

We are not responsible for orders once they have left our warehouse .If there is a tracking #, the order has been put on a skid and has left our building If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim.

return address:

Recipient: jack
No. 491, Zhangba North Road, Yanta District, Xi'an City, Shaanxi Province, China
Tel: +86 13299006861 Email: [email protected]